What Will Be Real

“It really comes down to our culture, which is very customer-focused, paying attention to what was going to be important to our customers and not focusing on things that might be fashionable at the time but that weren't going to add real customer value.”

(David Sandler, President and CEO of MSC Industrial Direct, in “Culture club.” by Brad Perriello. Industrial Distribution: June 2008. Vol. 97, Iss. 6; pg. 40)