Communication's Heart

“Based on my experience, if people already know and have heard rumors about a particular development -- and you know they always manage to know this somehow -- it is best to tell them quickly and completely. Withholding information or delaying its dissemination only serves to heighten the anxiety people already feel. I trust our employees enough to know that they are capable of making informed decisions on matters that we share with them.”

(John Mullen, CEO of DHL Express, in “Delivering on the promise.” by Natasha Nicholson. Communication World: May/Jun 2008. Vol. 25, Iss. 3; pg. 16)