Embrace for Embrace

“Very early on we need to get the employees involved in the decision-making process. Only by doing so will they embrace and live the company policies. A person who feels that his or her ideas and opinions helped shape a policy or program will be less likely to resist it. In the long run, the person will learn to trust the company he or she works for and know that his or her welfare is always in the minds of the decision makers.”

(John Mullen, CEO of DHL Express, in “Delivering on the promise.” by Natasha Nicholson. Communication World: May/Jun 2008. Vol. 25, Iss. 3; pg. 16)