Losing Sight & Losing Touch

“In this day of analytic tools and financial models and economic structures, we've lost sight of how important it is to lead with the heart. What I mean by that is, to have a sense of compassion for the people you're working with; a passion for the business; a sense of empathy for both your customers and your employees; and finally, the courage to go against the numbers and make a courageous decision.”

(Bill George, retired Chairman and CEO of Medtronic Inc., in “Leadership Q&A: Radical Authenticity.” by John Cummings. Business Finance: April 2005. Vol. 11, Iss. 4; pg. 16)