Authenticity, Empathy, Humility, Humanity -- You're Grounded

“I can tell a lot about people by the way they act toward the food server. So I typically never hire anyone without going out to eat with them. It's a great way to learn about a person. If you have a complete conversation with me and you never acknowledge the food server, you are being disrespectful and will never work for me.”

(Julia Stewart, CEO of IHOP, in “The Pancake Pusher.” by Jenny Mero. Fortune: October 15, 2007. Vol. 156, Iss. 8; pg. 48)