Balancing Competing Demands Through People

“Toyota must keep growing even as it builds a stronger foundation for the future; it has to do both for the company's long-term health. There are three keys to building a stronger foundation: We must improve product quality, keep reducing costs, and, in order to attain those two objectives, develop human resources.”

(Katsuaki Watanabe, President of Toyota, in “Lessons From Toyota's Long Drive,” by Thomas A. Stewart, Anand P. Raman. Harvard Business Review: July/August 2007. Vol. 85, Iss. 7/8; p. 74)