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“I have a philosophy – I invite criticism. But don't ever come to me with a complaint without saying, here is what we might do to make it better. I am happy to hear Part A if I hear Part B.”

(Arthur D. Levinson, CEO of Genentech, in “Boss Talk: How Genentech Wins At Blockbuster Drugs; CEO to Critics of Prices: 'Give Me a Break',” by Marilyn Chase. Wall Street Journal: June 5, 2007. pg. B.1)