In Touch and Doing Very Well

“You've got to be out talking to people and having dinner with them. You have to make it safe for them to tell you what's really going on -- the good and the bad. It can be complicated and messy, but if you can get alignment, a lot of good things start happening.”

(Bill Mitchell, CEO of Arrow Electronics, in “What Can CEOs Do to Develop Leaders?” by Jennifer Pellet. Chief Executive: June 2008. , Iss. 234; pg. 50)