Why?

"We wanted employees to have an outlet for telling us about rules that make no sense and inhibit our internal processes or member services. It all goes back to the idea of questioning the status quo. At the very least, it prompts employees to look more closely at our rules and procedures and question why we have them.”

(Kimberley Withers, President and CEO of Meridian Trust Federal Credit Union, in “Eyes On The Prize.” by Diane Franklin. Credit Union Management: December 2007. Vol. 30, Iss. 12; pg. 14)