Understated, Comfortable Confidence

"I’m not an extrovert, I don't relish the idea of pushing myself forward... The culture of the firm is one of getting on and doing things rather than talking about it. We're understated but our customers have the confidence that we'll deliver. I'm very comfortable with that."

(Ian Tyler, CEO of Balfour Beatty, in “Ian Tyler,” by Andrew Saunders. Management Today. London: January 2007. pg. 44)