Walking in the Light

"Human nature has taught me that you achieve a lot more through being optimistic than being pessimistic. Despite the fact that from time to time I get let down, I always start from the perspective that people don't necessarily have to earn my trust. People get my trust pretty early on and they have to lose it."

(Rob Fyfe, CEO of Air New Zealand, in “The Management Interview: Rob Fyfe - Blue sky thinking behind the clouds; Air New Zealand's ads say being there is everything. CEO Rob Fyfe makes it personal, fronting up with painful news as he steers the airline in a bold new direction,” by Ruth Le Pla. New Zealand Management: September 2006. pg. 48)