Up Close and Personal

“Any organization is a human endeavor, but in the pursuit of efficiency, most big organizations work hard to dehumanize, depersonalize it. We think you can do both: run a successful and growing company that depends on the unpredictability and ingenuity of its employees…

"Some of our best ideas have come from the people who are furthest removed from the CEO's office -- those line-level employees who interact with our customers each and every day.”

(Brad Anderson, CEO of Best Buy, in “Brad Anderson,” by Matthew Boyle. Fortune: Apr 30, 2007. Vol.155, Iss. 8; pg. 66)