Breakthrough Breakdowns

"We talk about breakthroughs, we want to do things better, but we need to talk about how to deal with breakdowns, which are inevitable and occur daily. In order to get to breakthroughs, you have to learn to deal with breakdowns. In a constructive fashion, it's worked very well in our organization and previous companies that I've worked with... solving problems, resolving issues, and exploiting opportunities rather than getting caught up in [the] mischief of pointing fingers.”

(Tom Stephens, CEO of Boise Cascade, in “Pride in Profit.” by Candi S Cross. Industrial Engineer: February 2008. Vol. 40, Iss. 2; pg. 39)