The Way Things Are & The Way Things Work

“I get a big kick out of watching leaders and CEOs who try to manage results. You can't manage results unless you manage the things that go into making the results.”

(Jack Rooney, President & CEO of U.S. Cellular, in “There Are No Happy Losers,” by Tony Bingham and Pat Galagan. T+D: May 2007. Vol.61, Iss. 5; pg. 42)